Made to Order and Custom Item ORDERING

Would you like us to make one of our items to your specifications? Or maybe we're just out of stock of the item you want? Almost all of our items are available custom made!

Here's how it works:

1. Go over to our Custom Order Forms (link below) and place your order. Payment is required at the time you place your order. (Local customers wishing to pay with cash or check must submit payment in advance, as well.)

2. Once your order and payment have been received, I'll add your order to my list. At the present time, most custom orders are shipped within two weeks. If we're running slower than that, we'll post a note on this page so you'll know in advance! We make custom orders in the order in which they are received. If you're ordering a hospital gown and need us to rush, please contact us BEFORE YOU ORDER with your order details (fabric, size, how fast you need it) and we'll let you know if that's possible before you order. All rush orders must be purchased with Priority Express shipping.

3. If you are sending me materials for your custom item, please contact us in advance to make sure that your fabric is appropriate for what you're wanting to order. Once it arrives, we'll verify that your fabric is appropriate and that I can do everything you've asked with what you've sent. If not, you'll need to pay for return shipping.

4. If I am purchasing fabric or materials for you, I'll do that as soon as possible after receiving your payment. I cannot control how fast fabric orders arrive, but I will start making your item as soon as your fabric arrives.

5. When your project is at the top of the list, I'll get started, finish it, and mail it out or notify you that it's available for pickup.

6. If you'd like an item custom made but there doesn't seem to be an order form for it, or you'd like customizations not available on the order forms, please contact us.

A few things to note:

Please make sure to enter a current email address, check your email, and add sarah@wallypop.net to your address book to ensure you receive our emails.

Please check our returns policy and our Custom Items policies (which are below) before placing an order.

We reserve the right to turn down any custom item request.

I try to do "desk work" like answer emails, confirm receipt of materials, etc. on as timely a basis as possible. I'm just simply not available to Wallypop 24/7.

 

Custom Items Policies

1. Please double check to make sure you have selected or typed in all the options you want. I can't read your mind, unfortunately. What appears in the cart upon checkout is the final word on what you want in your custom item and constitutes your entire order.

2. Payment must be received in full before any work will begin on your order. This includes local customers paying with cash or check.

3. Customer-provided fabric MUST be appropriate for its intended use. If you elect to buy your own fabric and it doesn't pass my approval, you'll need to pay for the postage to return the fabric to you. If you are mailing me fabric, I will contact you after I've received your order with shipping instructions. As noted below, I don't work 24/7, so there might be a day or two before I contact you.

4. I am not available 24/7, or even every day, to respond to emails and messages. I respond on as timely a basis as I can.

5. If you want to cancel your order before work has started, you will be given a full refund minus shipping costs to return your fabric, if applicable. If you wish to cancel your order after work has started, you will receive a pro-rated refund if possible. If we've purchased fabric for your order, the cost of the fabric will deducted from your refund (alternatively, you may pay for the fabric and shipping and we can ship it to you).

6. Returns: Made to order items ordered through this form are generally returnable per our regular return policy:

Wallypop accepts returns and will offer a full refund or exchange (minus shipping costs) on unused, unwashed items. Return requests must be within 15 days of ship date; exchange requests must be within 30 days of ship date. (International orders or orders that took an exceptionally long time to be delivered have some flexibility here, based on delivery date, if the order was sent with tracking or delivery confirmation.) Please contact us in advance for instructions and a return authorization. We do not accept returns without an authorization. Refunds or exchanges will be made only once the items have been returned for inspection. We are only able to refund or credit you for the amount of the items purchased, not for shipping expenses. If you wish to exchange your item, you are responsible for the cost of shipping the new item to you.

Exceptions are as follows:

• Items made with customer fabric are not returnable.
• Some items made with fabric we have purchased for you may not be returnable.
• Due to their extremely customized nature, weighted blanets are not returnable.
• Due to disease transmission concerns, Hospital gowns and G-tube pads are not returnable.

When you check out, you are asked to confirm that you've read our policies.

	CLICK HERE TO GO TO THE CUSTOM ORDER FORMS